Thank you for shopping at our mattress store. We want you to be completely satisfied with your purchase, but if for any reason you are not, we offer the following refund and returns policy:
Returns We accept returns of unopened and unused products within 30 days of purchase. To initiate a return, please contact us at info@biote.uk . You will be responsible for the return shipping costs, and we recommend that you use a trackable shipping method. Please include your original order number and a note explaining the reason for the return. Once we receive your return, we will issue a refund in the original form of payment, less any applicable restocking fees or shipping charges.
Refunds Refunds will be issued in the original form of payment, less any applicable restocking fees or shipping charges. Please allow up to 10 business days for the refund to be processed and credited to your account.
Exchanges We do not offer exchanges at this time. If you need to exchange a product, please initiate a return and place a new order.
Damaged or Defective Products If you receive a damaged or defective product, please contact us at info@biote.uk within 3 days of receiving the product. We will arrange for a replacement or refund as soon as possible.
Refund Exceptions The following items are not eligible for a refund:
- Products that have been opened or used
- Products that are not in their original packaging
- Products that are not in resalable condition
- Cancellation If you need to cancel your order, please contact us at [contact information] as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that we will be able to cancel the order before it ships.
If you have any questions or concerns about our refund and returns policy, please contact us at info@biote.uk .
